Customer Quality Complaint - Guide

QUALITY COMPLAINT FORM: Form that is submitted to Falco to register a quality complaint.  Your data input is inserted in our corrective action database. 
If you have encountered any problem with Falco’s parts we urge you to communicate this to us as soon as possible so that we can initiate a containment action and resolve the problem. In order for us to be effective and respond rapidly to your request please complete the form.

  • IDENTIFICATION OF PARTS ยป view sample Label
    Falco assures above industry standard traceability of it parts. We are able to trace parts in several ways:
  1. DATE CODE  of manufacture on parts (label on the part) – This is the corresponding week that that Falco made the parts.

    The format is YYWW; were YY = year and WW = week.

  2. Customer Revision Level – This is located on the part label after the Customer Part Number. It is also on the carton label attached to the box in which the parts were shipped.
  3. Falco Revision Level (IML) – Falco’s revision level is found on the box label.
  4. Box Number – Unique serial number assigned to every box by each plant. This is the best way to trace since it identifies the specific lot of parts in question.

  • IDENTIFICATION OF THE PROBLEM
    In order for us to clearly understand the problem we request that you supply us with your readings, observations, and REDLINE your print to reference which parameter we are non-compliant against. Please include all this data with the sample of non-conforming parts you are sending us. Falco maintains strict control over customer supplied prints. We will begin our analysis by first comparing our working print against the print you have forwarded with the returned samples.

CONTACT INFORMATION
All quality issues are to be addressed to the Quality Control Manager - Mr. Tony Vallado in Merida, Yucatan, Mexico.  He can be contacted at qc@falcomex.com. By using this e-mail address more than one person will receive your correspondence thus insuring receipt if Tony is temporarily unavailable. All sample defective material is to be shipped via FEDEX or DHL to:
ATTN: TONY VALLADO
FALCO ELECTRONICS MEXICO
CALLE 23 #311
FRACC. ITZINCAB
MERIDA, YUCATAN, MEXICO 97392
MERIDA = CITY / YUCATAN = STATE / MEXICO = COUNTRY / 97392 = ZIP
Local PH: +52 (999) 930-0270 / Local FAX +52 (999) 930-0293
USA Ph: 305-662-7276 / USA Fax: 305-667-6377
(52 = Mexico country code / 999 = Merida city code).
Falco will issue an RMA and provide disposition of the parts and routing information. If you need packaging material to insure that parts will not be damaged we will be happy to supply you what is required. Please try to send the parts back in their original packing. PLEASE DO NOT SHIP PARTS UNTIL YOU HAVE RECEIVED AN RMA

Form: mccl.asp, 4/13/2000, Rev: B1